Welcome to Compassion Center! We’re glad you’re here.
This is our newly streamlined registration process designed to ensure faster service, improved records processing, and efficient appointment approval. Please read these instructions and the privacy policy outlined below carefully before beginning. Every step is important to ensure we have what we need to serve you in a timely and professional manner.
STEP 1: START REGISTRATION
Begin by completing the Web Registration Form. This form does not collect any HIPAA-protected health information. It is used to:
- Collect your name, phone number, and email address while verifying your age so we know you are old enough/authorized to book your appointment (Sorry kids)
- Obtain your consent to communicate via text and email
After submitting the Web Registration Form, you’ll be automatically redirected to Step 2.
STEP 2: MAKE YOUR PAYMENT
You will be redirected to our secure Stripe Payment Portal to pay your $159.99 consultation fee. We accept debit or credit cards only. We no longer accept cash, checks, or money orders of any kind.
Once your payment is confirmed, you will be forwarded to Step 3.
STEP 3: COMPLETE YOUR HEALTH HISTORY FORM
After payment, you will be directed to our HIPAA-compliant online health history form hosted on our secure Google Workspace server.
This is where you will provide:
- Current diagnoses
- Two years of medical history (if you are a new patient)
- A current list of all medications and supplements you are taking
- Any relevant supporting information
PLEASE DISCLOSE ALL MEDICATIONS AND SUPPLEMENTS, NO MATTER HOW COMMON THEY ARE!
STEP 4: BOOK YOUR APPOINTMENT
After completing the health form, you will be directed to choose your preferred appointment date and time using our online scheduling system.
You will receive a confirmation email with your appointment details and Zoom link. Please click your Zoom link as soon as you receive it to update your app or install any necessary components.
On the day of your appointment, try to join 15 minutes early in case there are updates or the provider is running ahead of schedule.
ADDITIONAL INFORMATION
- New patients: Please provide two years of medical history documenting your diagnosis.
- Returning patients: You may be asked to submit a medical record from within the past year.
- All patients: Please ensure your release forms and medical records are complete before your appointment.
VETERANS
If you are a veteran, a VA-specific Release of Records will be sent to your email via DocuSign. Please complete, sign, and return it, or mail in your records at least 14 days before your appointment.
NEED TO FOLLOW UP?
If you need assistance, please contact us:
Once we receive and review your medical records, we will confirm your appointment. Please note that medical records from your provider may take 2–4 weeks to arrive. If you already have them, please upload or send them immediately to expedite the process.
FEES
Compassion Center fees are $159.99 USD (non-refundable) (not including any coupons, Veterans, SNAP, Medicaid, SRCF, CPR or sliding scale discounts).
A $75 fee applies for any/all chargebacks for any service that has already been delivered/rendered and all missed appointments canceled with less than 24 hours’ notice are charged $50 (See below for more information.)
For any questions or concerns regarding these policies, please call us directly at 1-844-842-2667 ext. 6.
Note: Registering with Compassion Center does not automatically register you with your state’s medical cannabis program. State applications and separate fees typically apply.
COMPASSION CENTER PRIVACY POLICY
Compassion Center, including its volunteers, staff, students, and physicians, may use your health information for treatment, payment, and operations. Information may be shared with referred providers for continuity of care. Your authorization will be requested for uses beyond permitted disclosures.
YOUR RIGHTS
- Right to view and obtain a copy of your records (standard copy fees apply).
- Right to request corrections to your health record.
- Right to an accounting of disclosures.
- Right to request restrictions and confidential communications.
- Right to receive a copy of this Notice at any time.
OUR LEGAL DUTIES
We are required by law to maintain the privacy of your health information, provide this notice, follow it, and notify you of any changes.
COMPLAINTS
Contact the Executive Director at 844-842-2667x1 or mail to PO BOX 868, Clackamas, OR 97015. You may also contact the U.S. Department of Health and Human Services.
USES AND DISCLOSURES OF YOUR HEALTH INFORMATION
- Treatment: Coordinated care within our clinic and with referred providers.
- Payment: Information disclosed for billing, approvals, or insurance claims.
- Operations: Reviews and audits of care and staff performance.
- Appointment Reminders & Marketing: Communications about care, programs, newsletters, or state program updates.
- Business Associates & Fundraising: Limited disclosures to contracted parties and for development efforts (opt-out available).
- Authorized Representatives: Information shared with individuals authorized by you or required by law.
- Legal & Law Enforcement: As required by subpoenas, court orders, investigations, or to avert serious threats to safety.
- Research: Disclosure to authorized affiliates (e.g., CIFR, CBCCERN) for public health innovation (opt-out available).
- Public Health & Safety: Reporting abuse, communicable diseases, or responding to emergencies.
- Workers' Compensation & Oversight: As required for legal and regulatory compliance if Compassion Center is part of that claim but NOT OTHERWISE.
- Incidental Disclosures: May occur but are minimized.
USES AND DISCLOSURES REQUIRING AUTHORIZATION
Other uses and disclosures (including financial records) require your written permission. You may revoke that permission in writing.
SPECIALLY PROTECTED HEALTH INFORMATION
Additional protections may apply for AIDS/HIV/ARC, mental health, substance abuse, developmental disabilities, and genetic information.
CANCELLATION POLICY
Missed appointments or appointments canceled with less than 24-hour notice are subject to a $50 cancellation fee. This policy ensures we protect the time and resources of our providers and patients.
NO REFUND POLICY
All services are non-refundable once provided. By using our services, you agree to this no refund policy. If you are wanting to cancel and appointment and get a full refund for your pre paid consultation fee, just reach out to our scheduling team at the email above with more than 24 hours notice and we will be happy to process that request.
RETURNED PAYMENT/CHARGEBACK POLICY
Any chargebacks submitted for valid, delivered services will incur a $75 administrative fee to cover the time and resources required to contest such disputes. We ask that all concerns be addressed with our staff before disputing charges.
CONTACT
If you have questions, please call 844-842-2667 or 541-484-6558. You can also review this notice anytime at https://compassion-center.org.
